Services

The service team at Intersect Software is committed to customer success throughout the engagement lifecycle - sales support, solution evaluation, implementation, training and customer support - to ensure that CrossPoint solutions deliver tangible business benefits. Our customer engagement model revolves around a dedicated customer team that begins with sales support and continues through customer support. This approach guarantees that realistic, achievable goals are set in every customer interaction fostering a partnership built on mutual accomplishments.

From the initial sales demo, we begin building a dedicated customer support team that works collaboratively with customers in evaluating, implementing and supporting the CrossPoint solution. The team includes:

  • Sales Consulting for assisting organizations as they evaluate the capabilities of CrossPoint and implement the solution
  • Professional Services for implementation and technical consulting services - including a dedicated Technical Account Manager (TAM) who engages subject matter experts within Intersect and Partner organizations
  • CrossPoint Training for delivery of role based training that is tailored to customer processes
  • Customer Support for expert application support via phone or email, including premium support packages

This dedicated team approach leads to productive business partnerships with our customers - no "throw it over the wall" mentality.

Of course, our services team benefits significantly from the use of CrossPoint for planning and executing projects associated with every customer engagement as well as tracking and resolving a variety of customer requests.

IMPLEMENTATION

Rapid deployment via a phased methodology leveraging existing processes

TRAINING

Role-based training that is tailored to customer processes

  • Implementation
  • Training
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